BurjDeCouture

BurjDeCouture is a high-end clothing store based in Dubai, specializing in bespoke tailoring. All products are made in-house using fabrics from various countries, ensuring high quality. The store is also popular among local customers, thanks to its offline location in Dubai.

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Tasks:

  • Increase Instagram profile recognition and boost sales through social media platforms: Instagram, Facebook, and WhatsApp.
  • Attract new Instagram followers and increase inquiries for orders through social networks.
  • Improve the profile packaging to build trust with the audience.

Action Route:

Analysis and Research:

  • Conducted market analysis for the UAE to align with local trends and customer preferences, focusing on bespoke tailoring and exclusive materials.
  • Developed brand positioning, visual style, and a communication strategy on social media, highlighting the exclusivity and quality of the products.

Account Packaging:

  • Proposed an elegant visual style to emphasize the exclusivity and attention to detail in the products.
  • Created advertising creatives with a focus on personalized service, high quality, and unique offerings. Various formats were tested: Reels, TikTok videos, and static images conveying the brand's luxury and individuality.

Traffic Generation Tools:

  • Launched targeted ads on Facebook, Instagram, and TikTok to increase brand awareness and drive inquiries through Direct messages.
  • Organized special offers for cold audiences and retargeted campaigns for existing clients to motivate purchases.
  • Collaborated with over 20 bloggers and UGC creators each month to create promotional content and enhance brand recognition.
  • Implemented email marketing to build connections with the audience, increase sales, retain customers, and promote new collections and offers.
  • Introduced a loyalty program for returning customers, integrated into retargeting campaigns.

Results:

  • Gained over 20,000 new Instagram followers.
  • Received more than 7,000 inquiries via Direct with an average cost of $1.80 per inquiry.
  • Completed over 5,500 sales with an average order value of $250, confirming strong demand for the brand's products.
  • Reduced the cost per inquiry from $9 to $1.32.
  • Achieved a 70% repeat customer return rate.
  • Off-season store visits increased by 300% compared to previous years (2022–2023).

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